FAQ

How do I place an order?
Your payment information is completely secure! We prioritize the safety of your data through two key measures:

  1. Our payment platform is PCI-DSS certified, meeting global security standards for handling cardholder data.

  2. We use end-to-end encryption to fully protect your credit card details, billing address, and other payment-related information. You can trust that every transaction is 100% secure.

Is my payment information safe?
Absolutely! Your payment data is protected through the same two key measures:

  • PCI-DSS certified payment platform compliant with global cardholder data security standards.

  • End-to-end encryption that safeguards your credit card details, billing address, and all payment-related information. Every transaction is completely secure.

Order Processing and Delivery Time
The process consists of two stages:

  • Order Processing: After your order is confirmed (usually within 12 hours of successful payment), we will process and ship your order within 2 business days.

  • Delivery Time:

    • Domestic Orders: Standard delivery takes 3-8 business days.

    • International Orders: Delivery may take 5-22 business days, depending on your location and local customs procedures.

Order Tracking
Yes, you can track your order in real time:

  • Once your order ships, a tracking number will be sent to your registered email address.

  • You can also find the tracking number in the ā€œOrder Historyā€ section of your account.

  • Use the tracking number on the carrierā€™s website (e.g., UPS, DHL) to check the current status of your shipment, including the estimated delivery date.

Shipping Fees
We offer free standard shipping on all orders, with no minimum purchase required.

Product Assembly
No assembly is required! All products are fully pre-assembled before shipment. Simply open the package, and your product will be ready to use within a minuteā€”no tools or additional steps needed.

Return Policy
We offer a 30-day return guarantee on all products:

  • If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

  • We cover all return shipping costs.

Customer Support
You can reach our customer service team via email at kossmanalvord544@outlook.com

  • Quick Tips: Include your order number (if applicable) and a detailed description of your issue (e.g., order problem, return request).

  • Response Time: Our team will respond within 48 business hours (Monday to Friday, excluding public holidays).